In our online store, we offer the following payment methods:
Payment with Bitcoin is done through BTC Pay or Bitcoin Payments. After selecting one of the options, you will receive a wallet address to send the corresponding amount (Note, only works on on-chain, lightning feature is coming soon). The process is secure and does not require personal information (You can literally write anything in billing details and buy digital things without send your data. I just ask that you provide your email so that it can be verified whether such a purchase was made or not, and if the link to the purchased product was successfully created. This will help prevent issues from occurring with support. Another thing for on-chain Bitcoin payments, I ask that you do not close your browser or copy the link of the page where the purchase was made, as the product is released as soon as it is confirmed on the blockchain.).
Stripe is a payment platform that allows you to pay with credit cards and other digital options, such as Google Pay, Apple Pay, and Alipay. When you choose Stripe, you will be redirected to a secure page where you can enter your payment information.
Yes, Stripe accepts a wide variety of credit cards. Simply select this option during checkout and follow the instructions to enter your card details.
Mercado Pago is a payment platform that enables simple and secure transactions. When you choose this option, you will be directed to the Mercado Pago interface to complete your purchase.
Yes, all the payment methods we offer are secure and use encryption to protect your personal and financial information. We always recommend checking the security of the site before entering any information. (A note for digital products, you can literally write anything in billing details and buy digital things without send your data, just the credit card will be required. I just ask that you provide your email so that it can be verified whether such a purchase was made or not, and if the link to the purchased product was successfully created. This will help prevent issues from occurring with support.)
Currently, it is not possible to combine different payment methods in a single transaction. You must choose only one payment method per purchase.
If you encounter any problems while making a payment, please contact our customer support. We are here to help and resolve any issues you may have.
One of the issues associated with on-chain Bitcoin payments is due to the delays in the blockchain network. In this case, it is recommended to keep the payment page open, especially for digital products, or to copy the link of the digital product or save it so that you can receive it once it is confirmed on the Bitcoin network.
Transaction fees may vary depending on the payment method used. For example, BTC Pay and Bitcoin Payments may have network fees associated with Bitcoin on-chain transactions, while Stripe and Mercado Pago may charge a percentage of the transaction amount. Please refer to the respective payment provider's terms for detailed fee structures.
Yes, we have a refund policy in place. If you wish to request a refund, please contact our customer support within the specified return period. Refunds will be processed according to the payment method used.
Payment processing times can vary by method. Typically, credit card payments via Stripe are processed instantly, while Bitcoin on-chain transactions may take longer due to network confirmations. Mercado Pago payments are usually processed quickly as well.
Yes, there may be minimum or maximum transaction limits depending on the payment method. For example, BTC Pay may have a minimum amount due to network fees, while Stripe and Mercado Pago may have their own limits. Please check the specific payment method for details.
If your payment fails, please check the following:
Yes, since our store is built with WooCommerce, you have the option to save your payment information for future purchases. This allows for quicker checkouts in subsequent transactions. Please ensure you are using a secure device when saving this information, and remember that you can manage your saved payment methods in your account settings.
You can reach our customer support team through the "Support" section on our website.
Yes, we take your privacy seriously. Our store uses SSL encryption to protect your personal and payment information. We do not share your data with third parties without your consent, and we comply with all relevant data protection regulations.
Once an order is placed, the payment method cannot be changed. If you need to modify your order, please contact our customer support as soon as possible, and we will do our best to assist you.
